Draft — requires legal review. This document describes how the software actually behaves and is written to be reviewed and adopted by counsel qualified in the Kingdom of Saudi Arabia. Placeholders marked in amber must be completed before publication.

Terms of Service

Last updated: [DATE] · Version 1.0-draft

1. Who these terms are with

These terms are an agreement between you (the Customer) and [COMPANY NAME], commercial registration [CR NUMBER], registered at [REGISTERED ADDRESS] (we, us). They govern your use of Intelinic Data, whether you run it on your own hardware or we host it for you.

By creating an account, accepting an invitation, or activating a box, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

2. What Intelinic Data is

Intelinic Data is data-integration and analytics software. It extracts data from the sources you connect, loads it into a database (a box), and provides dashboards and an AI analyst over the result.

There are two ways to run it, and the difference is where your data lives:

	Self-hosted	Managed (hosted)
Where the box runs	Your hardware or your cloud account	Our infrastructure, in the Kingdom of Saudi Arabia
Who operates it	You	We do
Entitlement	A licence we issue after agreeing terms	An active subscription
Your rows	Never reach our infrastructure	Stored on the box we operate for you

3. Accounts and access

You are responsible for your account credentials and for what your users do.
Self-hosted accounts are created by us, by invitation, into the workspace your box belongs to. There is no self-service sign-up for that tier.
You must give us accurate contact details. Notices about expiry, non-payment and deletion are sent to the account owner's email address.

4. Fees, billing and consumed services

The subscription fee is stated at purchase and billed in advance for each period.
Beyond what your plan includes, AI usage and stored data are metered and charged against prepaid consumed services credits. Rates are shown before purchase and in your account.
Credits are consumed as services are used. Unused credits are not refunded on cancellation unless required by law.
Taxes, including VAT, are added where applicable.
Self-hosted licences are invoiced separately under the terms agreed in writing.

Non-payment. If a subscription is not paid, we may suspend the service after a reasonable notice period. Suspension stops the service; it does not delete your data. See section 6.

5. Your data, and what we do with it

Your data is yours. We claim no ownership of anything you connect, upload or produce. You grant us only the permissions needed to run the service for you.

We do not use your data to train AI models, and we do not sell it or share it for advertising.

What reaches the AI. When you ask the AI analyst a question, we send the model your table structure (names and types) and the aggregated result being explained. We do not send the underlying rows. On the managed tier, if you upload documents, their text is sent to our embedding provider so the documents can be searched. The Privacy Policy names every provider involved.

Error reports. When the software fails, your installation sends us a report so the fault can be found and fixed — on self-hosted installations as well as managed ones. A report carries the error type, the call stack inside our own code, the software version and your workspace identifier. On a self-hosted installation, values taken from your data are stripped before the report leaves your hardware and replaced with a placeholder; table and column names are kept, because a report without them cannot be acted on. Credentials are never included, on either tier, and we collect no record of what you clicked and no screen recordings. You may switch this off entirely by setting REPORTING=off, which changes nothing else about how the software works. Section 2a of the Privacy Policy sets this out in full.

You are responsible for having the right to connect the data you connect, and for complying with the laws that apply to it — including, where relevant, the Personal Data Protection Law of the Kingdom of Saudi Arabia. Where we process personal data on your behalf on the managed tier, we do so as a processor under your instructions, and a Data Processing Agreement is available at [DPA URL OR CONTACT].

6. Retention and deletion

We keep your data only as long as we need it to provide the service:

While you are a customer — for as long as your account is active.
After a subscription ends — your box is stopped and your data is retained for [90] days so you can return or export it. We send reminders before the deadline.
After the retention period — the box, its storage volume and its backups are permanently deleted. This cannot be undone.
On request — you may ask us to delete your data sooner.

Deletion is triggered by the state of your subscription, never by how often you sign in. A paid account is never deleted for inactivity. On the self-hosted tier we delete the credentials and metadata we hold; the data on your own hardware remains yours and under your control, and we have no way to reach it.

7. Acceptable use

You may not use Intelinic Data to break the law, to process data you have no right to process, to attack or overload our systems or anyone else's, to resell the service without a written agreement, or to reverse-engineer the software except to the extent the law permits.

8. Licence, and what we own

We own Intelinic Data and everything in it. A self-hosted licence grants you a non-exclusive, non-transferable right to run the software for your own business during the licence term. A licence is enforced by us, on our systems; it is not a device you install. Revoking or expiring a licence does not switch off software already running on your own hardware, and it does not delete data you already hold.

9. Availability and support

For the managed tier we aim for high availability but do not promise uninterrupted service unless a separate service-level agreement says otherwise. Maintenance, third-party failures and events outside our control can interrupt it. Support channels and response targets are those stated in your plan.

10. Warranties and liability

The service is provided as is. To the maximum extent the law allows, we exclude implied warranties, and our total liability in any twelve-month period is limited to the amount you paid us in that period. We are not liable for indirect or consequential loss, or for lost profits or lost data, except where the law does not permit that exclusion.

The AI analyst can be wrong. It is a tool that helps you query and summarise your own data; it is not professional advice, and you are responsible for decisions you make from it. Every answer traces back to a query you can inspect, and we encourage you to do so before acting on anything that matters.

11. Changes

We may change these terms. For material changes we give at least [30] days' notice to the account owner's email. Continuing to use the service after the change takes effect means you accept it.

12. Ending the agreement

You may cancel at any time, effective at the end of the current billing period. We may terminate for non-payment, for a serious breach of these terms, or if we are required to by law. Section 6 governs what happens to your data afterwards.

13. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the courts of [CITY] have jurisdiction, unless a separate signed agreement says otherwise.

14. Contact

[COMPANY NAME] · [REGISTERED ADDRESS] · [CONTACT EMAIL]